Semzie — a service from Chadwick Systems LTD
Company details:
Chadwick Systems LTD
Company registration number: HE442421
Address: 10 Nikolaou Nikolaidis, Pittakeio Megaro, Floor 3, Flat/Office 305, 8010, Paphos, Cyprus
Website: https://www.semzie.com
If a signed proposal, statement of work, invoice note, or service agreement contains different refund terms, that written agreement prevails for that engagement.
This Policy applies to fees paid to Semzie for digital marketing and related professional services, such as:
This Policy does not automatically apply to:
Semzie primarily provides professional and digital services. Work often begins promptly after payment or kickoff and may include strategy, setup, creative, campaign management, reporting, and related labour. Because these are custom services, refunds are limited as described below.
All sales are generally final once work has started, except where:
If you cancel before we have started work on your project or monthly retainer period, you may request a full or partial refund of prepaid Semzie service fees, less any non-recoverable costs already incurred with your approval.
"Work started" includes, for example:
Once work has started:
Unless otherwise agreed in writing:
Because marketing outcomes depend on many external factors, dissatisfaction with rankings, leads, sales, ROAS, or similar results alone does not automatically entitle you to a refund, unless a specific performance guarantee was expressly included in a signed agreement.
If you believe services were not delivered as agreed:
1) Contact us promptly with details
2) Allow us a reasonable opportunity to investigate and remedy the issue
3) Where we confirm a material failure to deliver agreed services, we may, at our discretion:
This is without prejudice to any non-excludable rights you may have under applicable law.
Media budgets paid to platforms (or paid to us strictly as a pass-through for platforms) are generally non-refundable by Semzie once spent or committed on the platform.Any platform-side credit or refund is subject to that platform's own policies.
To request a refund or raise a billing concern, contact us via:
https://www.semzie.com/contact
Please include:
We aim to acknowledge refund requests within 5 business days.
Approved refunds are issued to the original payment method where possible.Processing times depend on your bank or payment provider and may take several business days after we approve and submit the refund.
Please contact us before filing a payment dispute or chargeback so we can try to resolve the issue directly.Unfounded chargebacks for validly delivered services may result in suspension of services and recovery of fees, costs, and evidence submission expenses where permitted by law.
If you are a consumer under applicable law and a cooling-off or other mandatory right applies to your purchase, nothing in this Policy limits those non-excludable rights.For most B2B service engagements, statutory cooling-off rights may not apply. Your specific rights depend on your status and the contract.
We may update this Refund Policy from time to time. The latest version will be posted on our Website with an updated date.
Chadwick Systems LTD (Semzie)
10 Nikolaou Nikolaidis, Pittakeio Megaro, Floor 3, Flat/Office 305, 8010, Paphos, Cyprus
Website: https://www.semzie.com/contact
This document is a general template for informational purposes and does not constitute legal advice. You should have it reviewed by a qualified lawyer familiar with Cyprus and EU law before relying on it.
